Cancellation & Refund Policy

Legal

Last updated: 19 October 2026

Try before you pay

Every new school gets a free trial of 30 days with the modules of the trial plan, so you can check that Jashchar suits you before paying anything.

Refunds

  • Payments for a plan, a renewal or a Communication Wallet top-up are not refundable once made, including for the unused part of a month or a year.
  • We refund in full when:
    • you were charged twice for the same order, or
    • you were charged but your plan or top-up was not activated because of a fault on our side and we cannot activate it.
  • Approved refunds go back to the same card, UPI or bank account through Razorpay within 7 working days of our approval. Your bank may take a few more days to show it.

Cancellation

  • There is no automatic charge: a plan simply ends on its end date if you do not renew it.
  • You can stop at any time. Your school keeps access until the end of the period already paid.
  • After the plan ends, your school's data is kept for 90 days so you can download it or come back, and then deleted.

How to ask for a refund

Send us your school's name, the payment date and the Razorpay payment ID (it is in your payment receipt and in Billing in your panel):

Jashchar Private Limited · CIN: U74209KA2025PTC197275 · GSTIN: 29AAGCJ7128K1Z3